Our Mission
🌟 *The BPO industry has been a cornerstone of growth for businesses worldwide, creating millions of jobs in the last three decades. It’s a sector where you don’t need a college degree to start, but you definitely need the right skills to survive and thrive. *
Having spent 15 years in this industry, one of the biggest challenges I’ve observed is the *lack of skilled resources*. This gap affects both employers and employees:
– Companies invest more time and money in screening and upskilling,
– While employees face job insecurity, slow growth, and frequent career shifts, often leading to dissatisfaction.
🚀 I’m on a mission to change this by mentoring 1,000 entry-level professionals and transforming them into the equivalent of 5,000 highly skilled individuals over the next 6 months! Whether you’re a *Customer Service Executive, Quality Assurance Specialist, or Team Leader*, this is your opportunity to turbocharge your career.
About The Mentor
Seasoned Data Visualization Expert | BPO Sector Veteran | Call Center Management | Service Quality Assurance
15 Years of Journy form customer service associate to CO-Founder of Qualitynce BPM.
Mentorship & Training: Sharing Knowledge, Building Expertise
I am passionate about mentoring the next generation of professionals in the fields of data visualization, call center management, and quality assurance. I believe in the power of knowledge sharing and have conducted numerous training sessions and workshops to help others develop their skills.
Data Visualization Training: I have conducted training sessions on Power BI, Looker Studio, and Excel, helping teams understand the principles of data visualization and how to use these tools to create impactful reports.
Call Center Management Training: I have trained call center managers and supervisors on best practices in workforce management, performance monitoring, and customer service excellence.
Quality Assurance Training: My QA training programs focus on the importance of quality in service delivery, how to conduct effective audits, and how to provide constructive feedback to drive improvement.